Provider of recyclables, organics and garbage collection services.
Commercial Service

Collection Tips & FAQs

We’ve compiled the below list of frequently asked questions and answers.
Click on questions for answers. If you don’t see your question, please contact us.

If I’m already recycling and composting all I can, what can I do to keep my bill down?


Look into ways to reduce your waste. Invest in as many reusable products as make sense. For ideas, visit www.UseReusables.com, www.StopWaste.Org, and our Publications & Resources page. You can also contact us to arrange for a free waste assessment. We’ll schedule a visit to your business and take a look at the waste generated. Our representative will try to find ways for you to reduce, reuse, recycle and compost everything possible.

We’d like to start a new waste prevention and/or recycling program but lack the funds for necessary equipment and training. What should we do?

Look into the assistance programs offered by StopWaste.Org.

How do I start/stop my service?

Please contact us to start or stop service. A Form is required. Click here to access our forms.

Not all of our garbage, recyclables or organics were collected on our last service day. How can I schedule another pickup?

If you need an extra pickup, would like to increase your service level, or need to report a missed pickup, please contact us immediately. If you were missed, we’ll send a driver back around within one business day. To facilitate service, make sure your collection container(s) are not overloaded or blocked.

What belongs in each of the collection carts/bins?

Garbage goes in the gray, recyclables in the blue and organics (food/yard waste) in the green. Click here to review our Commercial Recycling Guide.

Recyclables CartOrganics CartGarbage Cart

How do I dispose of electronic waste, paint, fluorescent bulbs, and other hazardous items?

Hazardous items like these are not permitted in any of our collection containers. Businesses are required to arrange for proper collection and disposal of hazardous items. Visit our Hazardous & E-Waste Programs page for more information.

How do I arrange for disposal of large items?

Please contact us to order a debris box or request a special collection.

My business has a one-time surplus of food. I’d hate for it to go to waste– any suggestions?

Consider donating to the Alameda County Food Bank

We’ve been going out of our way to do the right thing and would like people to know it. Is there a way for us to gain recognition as a “green” business?

Yes! Take a look at the Bay Area Green Business Program and CalRecycle’s list of awards and recognition programs.

I’m sick of junk mail! Is there a way to make it stop?

Visit www.stopjunkmail.org. To cut back on unsolicited catalogues, also visit www.catalogchoice.org.

I have a billing question. Is there someone who can help me?

Absolutely. Please contact us with your questions.

Still need help?

Contact us for assistance or visit our Publications & Resources.

Looking for general program information?

Interested in becoming a certified Green Business?

Need information about Alameda County’s Mandatory Recycling Ordinance?