Novel Coronavirus Update: Services Provided by Livermore Sanitation

Currently, scheduled collection services are not affected.

Please check back here for any updates or changes to this schedule.

As an essential service, the employees at Livermore Sanitation (LSI) will continue to work to provide the collection and processing of garbage, recyclables and organics for the City of Livermore. As we navigate this challenging time, help us continue to provide safe and efficient services. Thank you for your efforts.

KEEP OUR DRIVERS SAFE: properly sort your materials, make sure your container lids close to prevent overflow and litter, bag waste that may have bodily fluids on it and place in the gray garbage containers.

KEEP OUR CUSTOMER SERVICE AND BILLING STAFF SAFE, USE OUR WEBSITE TO: contact us, fill out service forms, get collection schedule information, set up or use your online account (select the red “Account login” button) to pay your bill, and more.

KEEP OUR NON-DRIVER STAFF SAFE: site visits shall be limited to essential purposes only (for example, following up on a safety issue). Site audits and instructional site visits and similar where non-essential interaction with customer staff or other members of the public is required are suspended until further notice.

We will continue to “roll on” to support our customers. Together we can stay safe and get through this!

RESIDENTIAL CUSTOMERS:

Please have your containers ready for service between the hours of 6:00 a.m. – 6:00 p.m. on your regular collection day. If your containers are not serviced on their regularly scheduled day, we will return on the next service day. For health and safety, please make sure your collection containers lids close and bag all bathroom waste and any products containing bodily fluids and place in the garbage container.

The National Avenue location access to the public is discouraged so as to limit direct interaction. Please contact us by email or phone to arrange payment. We encourage you to use/create an online account to make payments or make service changes. Click here to access or create an online account.

Commercial container changes will be limited for the near-term, but we will honor service changes on the customer’s account.

Contact us if you experience any service issues.

Click here for Alameda County updates, information, and guidance on Covid-19. .

Click here for CDC resources and information..

FAQ’s in regards to COVID-19

Can I stop service provided by LSI?
Our residence is generating more material (recycling, organics, garbage) now that we’re sheltering in place. Can I put bags of extra material next to my carts for removal?
I’m a business that is deemed “not essential” by the County’s Health Officer and now temporarily closed. Do I need to have service provided by LSI and/or pay my bill for past services provided by LSI?
I’m a business that is deemed “essential” by the County’s Health Officer and still open but need we reduced service. How can I make this adjustment?
Is the garbage service going to continue as normal during the SIP?
What happens if LSI doesn’t have enough drivers to provide service?
Can I still schedule bulk-item pickups?
Can I still request extra debris boxes?
If my cart breaks, can I still get it replaced?
What can I do with e-waste – the normal drop off places are closed?

Are you still uncertain about sizing, pricing, or other details? Contact one of our professionals to get more information regarding which option is the best for you.

Solid Waste Diversion Rate

Thank you Livermore residents and businesses for keeping recyclables and organics out of the landfill.

The City of Livermore has a solid waste diversion rate goal of 75%. As of 2022 Livermore’s solid waste diversion rate was 70%.

Residents and businesses are doing a great job of sorting recyclables and organics; keeping these materials out of the garbage container diverts them from the landfill and conserves resources.